When patients are more involved in their care they report better physician reviews, according to a report from American Medical News.
Based on a study in Health Affairs, the report suggests physicians approach less-confident patients differently than proactive patients. When patients are less engaged, physicians can spend more time to break down treatment steps and gain the patient's trust, according to the report. Physicians can also use text or email to follow-up with less-engaged patients and encourage them take a more active role in their healthcare.
More emphasis is now placed on patient satisfaction, and reimbursement and compensation models will likely include patient experience criteria in the future.
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